Welcome to the Ingrid Help Center

Compare Ingrid products and tiers, sign in for the first time, and find your way around Ingrid.

5 articles

Plan and run your Ingrid implementation, from scoping to go-live: phases, team, timeline and rollout choices.

28 articles

Capture and validate shopper contact and address details with Ingrid Identify and the Address form.

8 articles

Set up delivery options, rules, pickup points and the Checkout, PDP, FAQ and upsell widgets with Ingrid Promise.

108 articles

Track orders and keep shoppers updated after purchase with Ingrid Engage.

10 articles

Book shipments, print labels and handle customs and manifests with Ingrid Transport.

27 articles

Run returns, exchanges and claims with Ingrid Care and the Returns Portal.

51 articles

Measure checkout, delivery, transport and returns performance with Ingrid Analytics.

1 article

Connect Ingrid to your e-commerce platform, carriers, warehouse and 3PL.

55 articles

Manage access, permissions and API keys, and get help from Ingrid.

18 articles