Ingrid

Choose how to roll out Ingrid: all markets at once (big bang) or one market at a time (phased).

Big bang or phased

Find out which carrier credentials Ingrid needs per product, who usually holds them, and what to do now to protect your go-live date.

Carrier credentials

See the six roles your team needs for an Ingrid implementation, and who Ingrid brings to the project.

The team you'll need

Work out what moves your Ingrid go-live date, and where your implementation sits on each factor.

What shapes your timeline

Plan your Ingrid implementation: the five phases from scoping to go-live, who leads each one, and what to settle before you start.

Implementation

Jakub Talarek

Iuliia Prylypko

Plan and run your Ingrid implementation, from scoping to go-live: phases, team, timeline and rollout choices.

Prepare for scoping, phase 1 of your Ingrid Promise implementation: what you bring, what Ingrid does, and what scoping produces.

Promise: scoping

Plan configuration, phase 2 of your Ingrid Promise implementation: what gets configured, who does what, and where to configure.

Promise: configuration

Configure Ingrid Promise step by step in the Ingrid Merchant Platform: warehouses, regions, carrier products and delivery categories.

Promise: configuration walkthrough

Plan integration, phase 3 of your Ingrid Promise implementation: connecting your storefront, the transport order, and the data-flow decision.

Promise: integration

Test and launch Ingrid Promise, phases 4 and 5 of your implementation: the three testing layers, the checks to run, and go-live.

Promise: testing and go-live

Implement Ingrid Promise in your checkout: the phases, your integration route, your environments and what Ingrid provisions.

Promise implementation

 Scope, configure, integrate and test Ingrid Promise in your checkout, through to go-live.

Learn what to decide, bring, and agree with Ingrid during scoping, phase 1 of your Ingrid Engage implementation.

Engage: scoping

Set up tracking data, carrier product mappings, and your tracking page during phases 2 and 3 of your Ingrid Engage implementation.

Engage: configuration and integration

Verify your Ingrid Engage setup with real shipments and launch it during phases 4 and 5 of your implementation.

Engage: testing and go-live

Implement Ingrid Engage tracking: the phases, what tracking needs in order to work, and where your tracking page lives.

Engage implementation

 Scope, set up and test Ingrid Engage tracking and notifications, through to go-live.

Learn how to scope your Ingrid Transport implementation: carriers, booking sources, credentials, and a dated plan with named owners.

Transport: scoping

Configure carriers, booking rules, templates, and addresses for your Ingrid Transport implementation in the Ingrid Merchant Platform.

Transport: configuration

Connect your warehouse or back-office systems to Ingrid Transport and decide what booking data to send.

Transport: integration

Test every Ingrid Transport carrier product, get carrier and Ingrid sign-off, and go live with hypercare support.

Transport: testing and go-live

Implement Ingrid Transport: the phases, the carrier credentials constraint, where bookings come from, and why it is cheaper alongside Ingrid Promise.

Transport implementation

Scope, configure, integrate and test Ingrid Transport booking and labels, through to go-live.

Prepare for and complete Ingrid Care scoping, phase 1 of your Ingrid Care implementation, so you leave with agreed flows, key policy decisions, and a dated plan.

Care: scoping

Configure Ingrid Care with Ingrid in phase 2 of your implementation, from the Returns Portal and policies to carriers, labels, and emails.

Care: configuration

Connect your e-commerce platform and returned-item information to Ingrid Care in phase 3 of your implementation, and choose the right integration route.

Care: integration

Test every Ingrid Care flow end to end and take Ingrid Care live in phases 4 and 5 of your implementation, with trained teams and hypercare in place.

Care: testing and go-live

Implement Ingrid Care returns: the phases, the return flows you choose, how Ingrid learns an item came back, and the carrier credentials constraint.

Care implementation

Scope, configure, integrate and test Ingrid Care returns, through to go-live.

Learn the four-step checkout order (cart, address, delivery, payment) that keeps Ingrid Promise delivery options accurate and conversion high, whether Ingrid or a payment service provider collects the address.

How to structure an operationally viable and high-converting checkout with Ingrid Promise

Find the Ingrid Promise delivery setup pattern closest to your business and use it as the starting point for your warehouses, regions, carrier products, and delivery categories.

Delivery setup patterns

Find opinionated recommendations for using Ingrid well, and the trade-offs behind each one.

Best practices

Proven ways to set up Ingrid, and the trade-offs behind each recommendation.

 Best practices

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Developer hub

Ingrid Product Roadmap

Tech integrations

Agency partners

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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