The Salesforce Core configuration guide explains how to connect your Salesforce Commerce store to Ingrid Returns using OAuth-based API integration, enabling automated order lookup, return processing, and refund creation.
Onboarding Requirements
Salesforce Core account
OCAPI and Core API credentials
Web-hook configuration access
Setup Steps
In Returns Back-office: Settings → Integrations → Ecom Integration → Add New
Select Salesforce Core from dropdown
Enter the required credentials:
API URL, Cloud Commerce client ID & secret
OCAPI URL, Short code, Organisation ID
Core client ID & secret
Public URL, Salesforce web-hook URL & secret
Optionally enable Create returns from warehouse notifications
Click SAVE
Available Salesforce Core Settings
Setting | Description | Required |
API URL | Salesforce Commerce API endpoint | Yes |
Cloud Commerce client ID | OAuth client ID for Cloud Commerce | Yes |
Cloud Commerce client secret | OAuth client secret for Cloud Commerce | Yes |
OCAPI URL | Open Commerce API endpoint | Yes |
Short code | Salesforce site short code | Yes |
Organization ID | Salesforce organisation identifier | Yes |
Core client ID | OAuth client ID for Salesforce Core | Yes |
Core client secret | OAuth client secret for Salesforce Core | Yes |
Public URL | Public-facing storefront URL | Yes |
Salesforce web-hook URL | URL for receiving Salesforce web-hook events | Yes |
Salesforce web-hook secret | Secret for validating web-hook payloads | Yes |
Create returns from warehouse notifications | Checkbox. When enabled, Ingrid automatically creates return cases based on warehouse notifications. | No |