Use this article to check which languages each Ingrid product supports, understand what Ingrid translates for you and what you translate yourself, and find the right language code for your integration.

This article is for retailers selling in more than one language, and for the developers integrating Ingrid. Ingrid presents your delivery experience in your shopper's own language: in the checkout, on the tracking page, in the returns portal and in delivery notifications. You do not translate Ingrid's own wording; that ships with Ingrid. What you translate is the wording you created yourself.

Language coverage is not the same across Ingrid products. A language available in the Ingrid Checkout widget (Ingrid Promise) is not automatically available in Ingrid Engage tracking and notifications, or in Ingrid Care returns. The supported languages table in this article is the authoritative list.

Ingrid chooses the shopper's language in four steps:

The fallback is why an unsupported locale never breaks an Ingrid checkout. It also means a shopper silently sees your default language instead of their own. If a market matters to you, check the language in the supported languages table rather than relying on the fallback.

Teams most often get this part wrong, so it is worth being precise. The table below shows which wording Ingrid translates and which wording you translate yourself:

So "Ingrid multi-language support works out of the box" and "you need to add translations" are both true, of different things. Ingrid's wording is translated the moment you pass a supported locale. Your own delivery category names appear in whatever language you typed them in, until you add a translation for each language you serve.

Adding translations for delivery categories is covered in Setting up translations.

The table below shows which languages each Ingrid product supports. ✓ means the language is available in that Ingrid product. Where two codes are shown, the second is the Ingrid Care returns format: Ingrid Care returns run on a separate back office and use uppercase codes with underscores. Use the code that matches the Ingrid product you are integrating.

Totals: the Checkout, upsell and product page widgets support 52 languages · the FAQ widget 52 · Ingrid Engage tracking 42 · Ingrid Care returns 36 · Ingrid Engage notifications 26.