What is it?
The Ingrid FAQ Widget displays general delivery information — available delivery options, carrier companies, labels, estimated delivery times, and prices — per country, on a dedicated page of the merchant's e-commerce website.
It gives shoppers a clear overview of delivery options before they reach checkout, without the merchant needing to maintain this information manually.
Key benefits
Always up to date — delivery information is pulled directly from the merchant's Ingrid configuration. When options, prices, or delivery times change in the Ingrid Merchant Platform, the FAQ Widget reflects those changes automatically.
Less manual work — no need to enter or update delivery details on the website manually, reducing errors and saving time.
Fewer support enquiries — shoppers can find delivery information on their own, which means fewer "What are my delivery options?" questions reaching support.
Consistent across touchpoints — the same delivery setup configured in the Ingrid Merchant Platform is shown in checkout, product page, tracking, and the FAQ Widget.
What it shows
The FAQ Widget presents the following information per country:
Delivery types (e.g. home delivery, pick-up point, locker)
Carrier companies
Carrier labels/logos
Estimated delivery times
Prices
How to set it up
Setting up the FAQ Widget requires embedding a script on the merchant's website. Here's a quick overview of the steps:
1. Add the widget script
Add the following script to the <head> section of the page:
<script src="https://cdn.ingrid.com/faq-widget/bootstrap.js"></script>
For staging/testing, use:
<script src="https://cdn-stage.ingrid.com/faq-widget/bootstrap.js"></script>
2. Add an HTML placeholder
Create an empty <div> where the widget will render:
<div id="ingrid-faq-widget"></div>
The ID must be unique on the page.
3. Initialise the widget
Call the widget constructor with the required configuration:
new ingrid.faq("ingrid-faq-widget", {
auth_token: "your-faq-widget-auth-token",
country: "SE",
currency: "SEK",
locales: ["sv-SE"],
});
Configuration parameters
Parameter | Description | Required |
| FAQ Widget authorisation token, found in the Ingrid Merchant Platform | Yes |
| Country code in ISO alpha-2 format (e.g. | Yes |
| Currency code in ISO 4217 format (e.g. | Optional |
| Array of supported locales (e.g. | Yes |
For the full integration guide, see the Ingrid developer documentation.
Related documentation
Hide delivery categories in the FAQ Widget — how to exclude specific delivery categories from the FAQ Widget display