Before asking Iris, Ingrid's AI assistant, in the chat on the Ingrid Help Center for help, we recommend following the below steps:
check if all setup parts such as warehouse, region, and delivery categories are set to "active" mode
revise parameters that are used for testing and if they match the filters that have been applied
if it's a production environment and changes are not visible on your live site - make sure that the draft was published
If the problem still occurs, please do not hesitate to contact us and share as many details of the issue, as possible.