To activate a new shipping option, first check whether it's available in the Ingrid Merchant Platform. If it isn't, ask Iris, Ingrid's AI assistant, in the chat on the Ingrid Help Center. Iris can hand your request over to the Ingrid team or create a ticket for you. Adding a new carrier integration can take up to 90 days. If you can't reach Iris, email [email protected].
If no integration exists, you can request a custom shipping option instead — a shipping option Ingrid sets up without a carrier behind it. A custom shipping option can be a home or standard delivery, a mailbox delivery, or in-store pickup (click & collect).