Price Setups is a configuration tool in Ingrid’s Returns solution that defines all the rules, options, and pricing for returns within a specific scope. Think of each Price Setup as a complete “returns policy package” that answers: Which countries does this apply to? What is the return window? Which carriers can customers use? How much does it cost? Are exchanges available?
Key components:
Preconditions - Filters that determine when this applies (geography, products, order tags)
General settings - Core return policies (currency, return window, refund processing, costs)
Exchange settings - Whether and how exchanges work
Complaint settings - Damaged/incorrect item handling
Shipment options - Available return methods (carrier integrations, manual upload, in-store)
Conditional overrides - Dynamic rules that modify pricing based on order value, item count, or customer loyalty
Configuration Options
Preconditions
Setting | Description | Example |
Priority | Which Price Setup wins when multiple match. Lower number = higher priority. | Priority 1 for “Sweden - Premium Customers” and Priority 2 for “Sweden - All Customers” ensures premium customers automatically get Priority 1 benefits. |
Countries | Specific countries this applies to. Leave empty for global. | Sweden, Denmark, Norway |
Post codes | Target specific postal codes or ranges. | “114 28” or “10000:12000” |
Provinces | Target specific states/provinces. | “California”, “Ontario” |
Order tags | Only apply if order has these tags. | “VIP”, “Wholesale” |
Product categories | Only apply for products in these categories. | “Swimwear”, “Electronics” |
General settings
Setting | Description | Recommendation |
Currency | Currency for all costs in this Price Setup. | Match customer’s market (SEK for Sweden, EUR for Eurozone) |
Return time limit | Days after purchase/delivery customers can initiate returns. | 30 days (standard), 40-60 days (premium), 14 days (hygiene products) |
Refund policy | When refunds are processed. | “Approved by warehouse” (safest - refund after quality check) |
Shipping refund policy | When to refund original shipping cost. | “Never refund” or “Refund on complaint” (most common) |
Return handling cost | Base fee charged per return. | 49 SEK typical, or 0 for free returns |
Return handling free above amount | Order value threshold for free return handling. | 500 SEK (encourages higher order values) |
Exchange settings
Setting | Description | Recommendation |
Exchanges | Enable/disable exchanges. | Enabled (reduces refunds), or “Enabled only for complaints” |
Exchange policy | When to ship the exchange item. | “Exchange on return” (safest - ship after receiving original) |
Exchange cost | Fee per exchange order. | 0 SEK (make exchanges attractive vs. refunds) |
Free exchanges per order | Number of free exchanges before charging. | 1 (one free attempt, then charge) |
Shipment options
Setting | Description | Example |
Shipment option | The return method type. | Print label - PostNord, Return in store, Customer books own |
Cost | Additional cost for this method. | 0 SEK (included) or 30 SEK (express option) |
Return address | Where standard returns should be sent. | Warehouse Stockholm, Returns Center Berlin |
Extra description | Additional info shown to customers. | “Drop off at any PostNord agent within 3 days” |
Conditional overrides
Component | Description | Example |
Condition | What triggers this override. | “Order value”, “Number of return items”, “Customer number of orders” |
Operator | How to compare. | >=, >, <, <=, =, != |
Value | The threshold. | 500 (for currency), 3 (for item count) |
Effect | What to change. | “Return handling cost”, “Exchange cost” |
New value | The override value. | 0 (free), 29 (reduced fee) |
Use Cases & Configuration Scenarios
Ideal for:
Multi-market retailers needing localised return policies
Businesses managing returns cost strategically across customer segments
Retailers offering tiered customer experiences (VIP vs. standard)
Seasonal promotions requiring temporary policy adjustments
Product-specific policies (hygiene products, high-value items)
Scenario 1: International expansion
Challenge: Expanding from Sweden into Germany and Poland.
Solution: Create three Price Setups - one per market with local carriers, currencies, and pricing:
Sweden: SEK, 30 days, PostNord/Bring, 49 SEK
Germany: EUR, 30 days, DHL/Hermes, 5 EUR
Poland: PLN, 30 days, InPost, 15 PLN
Result: Each market gets appropriate carriers, local currency, and optimised pricing.
Scenario 2: Dynamic pricing to reduce costs
Challenge: Returns are eating into margins. You want to incentivise high-value orders and bulk returns.
Solution: Use conditional overrides:
Base return cost: 49 SEK
If order value ≥ 500 SEK → Free returns
If returning ≥ 3 items → Free returns
If customer has ≥ 5 lifetime orders → Free returns
Result: Single-item returns from low-value orders pay 49 SEK (discourages frequent returns), while high-value orders, bulk returns, and loyal customers get free returns.
Scenario 3: Product category differentiation
Challenge: Swimwear has hygiene concerns requiring stricter return policies than regular clothing.
Solution: Create two Price Setups:
Priority 1 - Swimwear: 14-day window, exchanges only for complaints
Priority 2 - All Other Products: 30-day window, full exchange functionality
Result: Swimwear has appropriate restrictions while other products have customer-friendly policies.
Scenario 4: VIP customer tier
Challenge: Reward best customers with premium return benefits without giving everyone free returns.
Solution: Create two Price Setups using order tags:
Priority 1 - VIP (tagged orders): 60-day window, free returns, unlimited exchanges
Priority 2 - Standard: 30-day window, 49 SEK cost, 1 free exchange
Result: VIP customers (tagged in your e-commerce system) automatically get extended benefits, creating incentive to become VIP.
The Setup Guide can be found here.