Configuration Guide
Setup location: Returns Back-office → Settings → Price Setups
Onboarding Requirements
What you need to provide:
Admin access to Returns Back-office
Understanding of your return policy requirements per market
List of target markets and currencies
Return addresses for each warehouse/region (created in Settings → Return Addresses)
System requirements:
Returns Back-office access
E-commerce integration active (to fetch order data)
Integration dependencies:
Carrier integrations must be set up before adding carrier-based shipment options
Return addresses must be created before assigning them to shipment options
Product catalogue must be synced from e-commerce platform (for product category filtering)
Step-by-step setup guide
Creating your first Price Setup
Step 1: Access Price Setups
1. Log into Ingrid Returns Back-office
2. Navigate to Settings → Price Setups
3. Click “CREATE PRICE SETUP”
Step 2: Set preconditions
Priority: Enter a number (1 for most specific, 99 for global default)
Countries: Select target countries (leave empty for global default)
(Optional) Add filters: Post codes, provinces, order tags, product categories
Tip: Start simple. For your first Price Setup, just set Priority and Countries.
Step 3: Configure general settings
1. Currency: Choose the currency for this market
2. Return time limit: Enter number of days (30 days is standard)
3. Refund policy: Choose when to process refunds (recommended: “Approved by warehouse”)
4. Shipping refund policy: Decide if/when to refund original shipping
5. Return handling cost: Enter base return fee (49 SEK or equivalent is common)
6. (Optional) Return handling free above amount: Order value threshold for free returns
Step 4: Configure exchange settings
1. Enable exchanges: Choose “Exchanges enabled”, “Enabled only for complaints”, or “Disabled”
2. If enabled, set:
Exchange policy: “Exchange on return” (recommended),
Exchange cost: 0 SEK (recommended to reduce refunds)
Free exchanges per order: 1 (recommended)
Step 5: Configure complaint settings
1. Complaints: Toggle on (recommended - lets customers report damaged/wrong items)
Step 6: Add shipment options
Click “ADD SHIPMENT OPTION”
Select shipment option type (e.g., “Print label - PostNord”)
Set cost (0 SEK if included in return handling cost)
Select return address
(Optional) Add extra description for customers
Repeat to add multiple return methods
Tip: Offer 2-3 shipment options to give customers choice.
Step 7: (Optional) Add conditional overrides
Click “ADD CONDITION”
Configure condition (e.g., “Order value >= 500”)
Configure effect (e.g., “Return handling cost = 0”)
Add multiple conditions if needed
Example: “If order value >= 500 → Return handling cost = 0” (free returns for high-value orders)
Step 8: Review and save
1. Review all sections in the Edit Price Setup form
2. Verify currency, return window, costs, and shipment options
3. Click “SAVE CHANGES”
Step 9: Test your configuration
Critical step:
Create a test order that matches this Price Setup’s preconditions
Initiate a return via your returns portal
Verify: Correct currency, expected shipment options, correct costs, exchange/complaint availability
Test carrier label generation (if using carrier integration)
Check Back-office to confirm correct Price Setup was applied
Implementation Examples
Example 1: Basic single-market Price Setup
Scenario:
Swedish market with one carrier option.
Configuration:
Preconditions:
Priority: 1,
Countries: Sweden,
All other filters: Empty.
General settings:
Currency: SEK,
Return time limit: 30 days,
Refund policy: Approved by warehouse,
Shipping refund policy: Never refund,
Return handling cost: 49 SEK,
Failed delivery cost: 0,
Return handling free above amount: Not set.
Exchange settings:
Exchanges: Enabled,
Exchange policy: Exchange on return,
Exchange cost: 0 SEK,
Free exchanges per order: 1,
Max exchange per order: Unlimited,
Disable exchange on exchange: No.
Complaint settings:
Complaints: Enabled.
Shipment options:
Option 1:
Shipment option: Print label – PostNord,
Cost: 0 SEK (included in 49 SEK handling cost),
Return address: Warehouse Stockholm,
Complaint address: Same,
Extra description: “Drop off at any PostNord service point”.
Result:
Swedish customers can return items within 30 days, paying 49 SEK total return cost, with PostNord pickup. They get 1 free exchange per order. Refunds are processed after warehouse approval.
Example 2: Multi-market setup with priority
Scenario:
EU-wide returns with special handling for Sweden.
Price Setup 1 - Sweden Special:
Priority: 1 (higher priority),
Countries: Sweden,
Currency: SEK,
Return time limit: 40 days (extended),
Return handling cost: 0 SEK (free),
Shipment options: PostNord + Bring + In-store (Stockholm),
Exchanges: Enabled,
Complaints: Enabled.
Price Setup 2 - EU Default:
Priority: 2 (lower priority),
Countries: Denmark, Finland, Norway, Germany, Poland,
Currency: EUR,
Return time limit: 30 days,
Return handling cost: 5 EUR,
Shipment options: DHL only,
Exchanges: Enabled,
Complaints: Enabled.
Result:
Swedish customers get 40 days, free returns, and multiple options,
Other EU customers get 30 days, 5 EUR cost, and DHL only,
If a Swedish order somehow doesn’t match Setup 1, it falls back to Setup 2.
Example 3: Dynamic pricing with conditional overrides
Scenario:
Incentivise returning multiple items at once.
Base configuration:
Countries: Global,
Return handling cost: 49 SEK.
Conditional overrides:
Condition 1: Number of return items >= 2 → Return handling cost = 29 SEK,
Condition 2: Number of return items >= 4 → Return handling cost = 0 SEK.
Result:
Returning 1 item: 49 SEK,
Returning 2-3 items: 29 SEK,
Returning 4+ items: Free.
This encourages customers to return all unwanted items in one shipment, reducing multiple return shipments.
Example 4: Product-specific Price Setup
Scenario:
Swimwear has different return policy.
Price Setup 1 - Swimwear:
Priority: 1,
Product categories: Swimwear,
Return time limit: 14 days (shorter),
Exchanges: Enabled only for complaints (defective items only),
Complaints: Enabled,
Return handling cost: 0 (to encourage returns of unwanted items early).
Price Setup 2 - All Other Products:
Priority: 2,
Product categories: Empty (applies to all),
Return time limit: 30 days,
Exchanges: Enabled,
Complaints: Enabled,
Return handling cost: 49 SEK.
Result:
Swimwear can only be returned in 14 days and can’t be exchanged (unless complaint),
All other products get standard 30-day return with exchanges.
Example 5: B2B vs B2C pricing
Scenario:
Different policies for business vs consumer customers.
Price Setup 1 - B2B Customers:
Priority: 1,
Order tags: “B2B”, “Wholesale”,
Return time limit: 60 days,
Return handling cost: 0 SEK,
Exchanges: Disabled (B2B customers just order separately),
Complaints: Enabled.
Price Setup 2 - Consumer Customers:
Priority: 2,
Countries: Global (no filters, catches everyone else),
Return time limit: 30 days,
Return handling cost: 49 SEK,
Exchanges: Enabled,
Complaints: Enabled.
Result:
B2B orders (tagged as such) get 60 days and free returns,
All other orders get standard consumer policy.