What is it?
PostNord is the national postal operator for Sweden and Denmark, and a major Nordic logistics provider. Ingrid integrates with PostNord for checkout, booking, and tracking across Sweden, Denmark, Norway, Finland, and to many European destinations.
The integration supports a range of PostNord products — see PostNord on carrier.ingrid.com for the full list with per-product coverage, capabilities, and country routes.
How credentials work for PostNord
PostNord in Ingrid uses Ingrid-unified credentials for both checkout and tracking — no merchant credentials are required.
Function | Credentials model | Merchant action |
Checkout | Ingrid-unified | None — Ingrid handles authentication centrally |
Tracking | Ingrid-unified | None — Ingrid handles authentication centrally |
This means there are no PostNord API keys or developer portal steps for you to complete. Once your account is configured for PostNord in Ingrid, the integration works.
Modern checkout — the PostNord DO API
PostNord's Delivery Options (DO) API is the modern checkout integration in Ingrid.
What DO API covers
Delivery option selection in checkout
Real-time ETA display
Time-slot functionality
Service point data (opening hours, accessibility, real-time availability)
What DO API does not affect
Booking, Returns, and Tracking — they continue to function independently of DO API configuration
Shipment creation flows
Post-purchase logistics handling
All new PostNord merchants are onboarded on the DO API by default. It requires Ingrid Checkout V2. If you're on Checkout V1, talk to your CSM about migration.
Enabling DO API
To enable the DO API for your account, contact your Ingrid CSM or Support Team. The setup involves backend and frontend configuration on Ingrid's side.
Showing accurate delivery times
Once DO API is enabled, you may also need to enable the "Use time span" setting on the relevant delivery categories so PostNord's real-time delivery time response is displayed in checkout. Default is off.
Country coverage for the DO API
Direction | Countries |
Sender (from) | Sweden, Denmark, Norway, Finland |
Recipient (to) | Sweden, Norway, Finland, Denmark, France, Germany, Belgium, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Czech Republic, Åland Islands, Austria |
Services supported in the DO API
B2C services
Service | Notes |
PostNord Home | Home delivery |
PostNord Parcel Locker | Self-service lockers |
PostNord Service Point | Pickup at agent / retailer locations |
PostNord Home Small (formerly Varubrev Ekonomi) | Lighter mailbox-style delivery |
PostNord Home Small Prio (formerly Varubrev) | Express mailbox-style delivery |
PostNord Pallet | Pallet shipments |
PostNord Groupage | Groupage / part-load freight |
B2B services
Service | Notes |
PostNord Parcel | B2B parcel |
PostNord Pallet | B2B pallet |
PostNord Groupage | B2B groupage |
What if something goes wrong?
Symptom | Likely cause | What to check |
Delivery options don't show in checkout | DO API not enabled, or account not configured | Contact your Ingrid CSM |
Delivery times appear blank | "Use time span" setting is off for the delivery category | Enable it in your delivery category settings |
Service point selection not working | DO API not yet enabled, or service point data not loading | Contact your Ingrid CSM |
Older PostNord delivery options visible | Account still using legacy integration | Migrate to DO API — contact your Ingrid CSM |
For other PostNord integration issues, contact your Ingrid CSM.
FAQ
Q: Do I need PostNord API credentials to use the integration?
A: No. PostNord checkout and tracking both use Ingrid's unified credentials. There are no merchant credentials to provide.
Q: What's the difference between the old PostNord integration and the DO API?
A: The DO API is the modern integration with real-time ETAs and service point data. All new merchants are onboarded on DO API by default. Existing merchants on the legacy integration can migrate via their CSM.
Q: Will my PostNord booking and tracking change if I move to the DO API?
A: No. The DO API only affects checkout. Booking and tracking integrations continue independently of the DO API configuration.
Q: Can I enable DO API myself?
A: Not currently — DO API setup requires backend configuration by Ingrid. Contact your CSM to enable it.
Q: Does the DO API change my shipment creation flow?
A: No. DO API affects checkout only — it does not modify shipment creation, returns, or tracking.
Related
Carrier library — overview of Ingrid's carrier coverage
Carrier credentials in Ingrid — how carrier credentials work
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