What is it?
The Centra integration connects Ingrid Returns to your Centra e-commerce backend. Once connected, returns initiated through the Ingrid Returns widget are synchronized with Centra — orders are fetched directly, refunds are issued back into Centra, and exchange orders are created without manual intervention.
The integration follows the same standardized e-commerce integration pattern used across all Ingrid Returns platform connectors, so it participates in the same returns lifecycle as Shopify, Magento, and other supported platforms.
Key benefits
Automated returns workflow — orders are fetched, refunds are issued, and exchange orders are created automatically. No manual data entry in Centra.
Native Centra experience for shoppers — exchange orders appear in your Centra fulfillment queue just like any standard order.
Faster return-to-refund cycle — refunds are triggered as soon as the return is approved at the warehouse.
Consistent integration model — the same logic that powers Shopify and Magento connectors also powers Centra, so behavior is predictable across platforms.
How it works
The integration handles the operations Ingrid Returns needs during a return: reading order data, triggering refunds, creating exchange orders, and fetching product information.
Order fetching
When a customer initiates a return, Ingrid Returns fetches the relevant order from Centra using the order identifier provided. The order data is used to verify return eligibility, populate line items, and calculate refund amounts.
Refunds
When a return is confirmed at the warehouse, Ingrid Returns triggers a refund in Centra. Refund amounts are calculated from customer-currency price fields on the order.
Exchanges
When a customer selects a replacement item, the integration creates a new order in Centra. The exchange order enters your standard Centra fulfillment process — your team treats it like any other order.
Products and variants
The integration fetches product and variant data from Centra to support return reason configuration and product-level policies. Products are identified by their Centra product and variant IDs.
Use cases
Ideal for: Fashion and lifestyle merchants running Centra as their primary e-commerce backend who want to automate the returns and refunds workflow.
Common applications:
Automated refund issuance to Centra when a return is processed at the warehouse
Exchange order creation directly in Centra when a customer selects a replacement item
Product catalog lookup to populate return reasons and eligibility rules
Order eligibility checks before a customer can initiate a return
Configuration guide
Setup location
Returns Back-office → Settings → Admin → [Shop] → Edit ecom integration
Onboarding requirements
Setting up the Centra integration requires API credentials from your Centra account. The Ingrid Returns team typically assists with initial setup.
Required configuration values
The integration requires six values — one URL and one API key for each of the three Centra APIs. All fields are required.
Setting | Description |
GraphQL API URL | Base URL for the Centra GraphQL API |
GraphQL API key | Authentication key for the GraphQL API |
Order API URL | Base URL for the Centra Order API |
Order API key | Authentication key for the Order API |
Checkout API URL | Base URL for the Centra Checkout API |
Checkout API key | Authentication key for the Checkout API |
Step-by-step
In the Returns Back-office, navigate to
Settings → Adminand locate your shop.Select Edit ecom integration and choose Centra as the platform.
Enter all six API URLs and keys provided by your Centra account.
Save the configuration.
Create a test order in Centra and initiate a return through the widget to verify the connection end-to-end.
FAQ
Q: Which Ingrid Returns features work with Centra?
A: Order fetching, automated refunds, exchange order creation, and product catalog lookup. Inventory restock back to Centra is not supported.
Q: Does the integration support multi-currency orders?
A: Yes. Ingrid Returns carries both customer-currency and shop-currency amounts on all orders.
Q: How are refund amounts calculated?
A: From the customer-currency price fields on the original Centra order.
Q: Where do exchange orders appear in Centra?
A: In your standard order queue, like any other Centra order. Your fulfillment team processes them the same way.
Q: How long does it take to set up the integration?
A: With API credentials ready, the configuration step takes a few minutes. Your Ingrid Returns team will assist with verification and the first test return.
Getting started
To connect Centra to Ingrid Returns, gather your six API credentials (GraphQL, Order, and Checkout — URL and key for each) and contact your Ingrid Returns team. They will assist with setup and verification. Check the Centra configuration guide.
For Centra-specific scenarios — refunds, exchanges, and payments — see the dedicated articles: