E-commerce Platform Integration is the foundational connection between Ingrid Returns and your online store (Shopify, WooCommerce, Magento, Centra, etc.).
How it works:
Customer initiates return via Returns Portal
System retrieves order from your shop automatically
Return validated using real order data (items, purchase date, eligibility)
Refund or exchange created in your shop automatically
Customer and merchant notified with updated status
Supported Platforms:
Use Cases & Configuration Scenarios
Use Case 1: Fashion Retailer Automating Refunds
Business Challenge: Fashion retailer processing 400 returns/month via customer service email. CS team spending 10-15 minutes per return manually validating orders, creating return labels, and processing refunds in Shopify admin.
Solution: Integrate Shopify store with Ingrid Returns:
Install Ingrid Returns app from Shopify App Store
Configure automatic refund creation
Enable Returns Portal on website
Results:
92% of returns self-service (368/400 automated)
Processing time: 15 minutes → 90 seconds (automatic)
€35,000/year savings in CS time
Customer satisfaction: 3.9 → 4.7/5 (faster refunds)
Use Case 2: Multi-Brand Retailer with Staging Environment
Business Challenge: Retailer operates 2 brands (separate Shopify stores) plus needs test environment for new features before production rollout.
Solution: Create 3 e-commerce integrations in Returns Back-office:
Integration 1: Brand A production shop
Integration 2: Brand B production shop
Integration 3: Staging shop for testing
Results:
Safe testing environment without affecting live returns
Multi-brand support with separate configurations per brand
Scalable setup ready for future brand additions
Use Case 3: Electronics Retailer on Custom Platform
Business Challenge: Electronics retailer on proprietary platform (not Shopify/WooCommerce). Need automated returns but platform not natively supported by Ingrid.
Solution: Build custom integration using Ingrid Returns Public API:
Implement order lookup endpoint on custom platform
Subscribe to Ingrid web-hooks for return events
Build refund logic using platform’s payment API
Results:
Same automation as native integrations
Full control over business logic and data flow
2-week implementation timeline