Return Address is where you define the warehouse or facility addresses where returned items should be sent. Think of it as your returns destination manager. Each return address you create represents a physical location ready to receive customer returns.
Key capabilities:
Create multiple return addresses for different warehouses or facilities
Route returns by region to minimise shipping distances
Direct specific product types to specialised facilities
Manage complete address details and contact information
Connect return addresses to your pricing and routing rules
Support both standard returns and complaint handling
Competitive advantages:
Flexible configuration supports businesses of all sizes
Intelligent routing reduces operational costs
Seamless integration with carriers and warehouse systems
Configuration Options
Field | Description | Required |
Name / ID | Unique identifier for this return address (you’ll use this in routing rules) | Yes |
First name | Contact person’s first name | No |
Last name | Contact person’s last name | No |
Attention Name | Department or team name (e.g., “Returns Team”) | No |
Facility contact email | No | |
Phone | Facility contact phone | No |
Street | Main street address | No |
Street 2 | Additional address line (unit, floor, etc.) | No |
City | City name | No |
Country Code | Country selection | No |
Province Code | State/province/region | No |
Zip | Postal or ZIP code | No |
Important: While only Name/ID is mandatory, you’ll need complete address information for carrier labels to work properly and for warehouse coordination.
Use Cases & Configuration Scenarios
Ideal for:
Retailers operating multiple warehouses across different regions
Businesses with dedicated returns processing centres
Organisations managing separate facilities for different product categories
Multi-market operations requiring country-specific return addresses
Common applications:
Regional routing: EU customers return to Amsterdam warehouse, US customers to New Jersey facility
Product category routing: Electronics return to specialist facility, apparel to main warehouse
Seasonal operations: Direct returns to temporary pop-up distribution centres during peak periods
3PL partnerships: Route returns to third-party logistics provider facilities
Industry-specific examples:
Fashion/Apparel: Separate return addresses for clothing (standard warehouse) vs. premium items (specialist facility with enhanced quality control)
Electronics: Route high-value electronics to secure facilities with specialised inspection capabilities
Multi-brand retailers: Different return addresses per brand or product line for inventory segregation
The Setup Guide can be found here.