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How to configure return address in Returns

Setup location: Returns Back-office → Settings → Price Setup → Return Addresses

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Written by Jakub Talarek

Configuration Guide

Setup location: Returns Back-office → Settings → Price Setup → Return Addresses

Onboarding Requirements

What you’ll need:

  • Access to your Returns Back-office (admin permissions)

  • Complete address details for each warehouse (street, city, postal code, country)

  • Contact information for each facility (phone, email, department name)

  • Clear naming system for your return addresses (e.g., warehouse codes)

  • List of markets and products requiring specific routing

System requirements:

  • Active Ingrid Returns product

  • Returns Back-office access

Integration dependencies:

  • Price Setups configured to use your return addresses

  • Carrier accounts supporting your return address locations

  • Warehouse management system ready to receive returns at specified addresses

  • Your online shop integration active for product data (if using product-based routing)

Step-by-Step Setup Guide

Step 1: Navigate to Return Address Settings

  1. Log in to your Returns Back-office

  2. Go to Settings → Price Setups in the main navigation

  3. Go to Return Addresses

  4. Click the “Create Return Address” button

Step 2: Create Your Return Address Identifier

  1. Enter a unique Name/ID that makes sense for your business (examples: “warehouse_london”, “returns_us_west”, “facility_main”)

  2. Keep it simple and consistent - you’ll use this when setting up routing rules

  3. Consider using location or purpose in the name for easy identification

Step 3: Fill In Address Details

  1. Complete all address fields carefully

  2. Select the correct Country Code from the dropdown

  3. Add contact details so carriers and your team can coordinate

  4. Use the Attention Name field to specify which department receives returns

Step 4: Save and Verify

  1. Review all information for accuracy

  2. Click “Submit” to save

  3. Check that your new return address appears in the list

  4. Make note of the Name/ID - you’ll need it for the next step

Step 5: Connect to Routing Rules

  1. Go to Settings → Price Setups

  2. Create or edit your routing configuration

  3. Reference your return address Name/ID

  4. Set up rules for which returns should go to this address (by market, product type, etc.)

Implementation Examples

Example 1: Multi-Region European Operations

Business scenario: A fashion retailer operates warehouses in the Netherlands (serving Northern Europe) and Spain (serving Southern Europe). They want to route returns to the nearest regional facility to reduce processing time and shipping costs.

Configuration:

Return Address 1:

  • Name/ID: warehouse_nl_amsterdam

  • Address: Amsterdam facility complete address

  • Purpose: Northern Europe returns

Return Address 2:

  • Name/ID: warehouse_es_barcelona

  • Address: Barcelona facility complete address

  • Purpose: Southern Europe returns

Price Setup Configuration:

  • Price Setup 1: Markets SE, DK, NO, FI → warehouse_nl_amsterdam

  • Price Setup 2: Markets ES, PT, IT → warehouse_es_barcelona

Result: Swedish customers receive return labels with Amsterdam address, Spanish customers receive Barcelona address, optimising return logistics across Europe.

Example 2: Product Category Routing

Business scenario: An electronics retailer wants to route expensive items (laptops, cameras) to a secure facility with specialised inspection, while routing accessories to the main warehouse.

Configuration:

Return Address 1:

  • Name/ID: facility_high_value

  • Address: Secure inspection facility

  • Purpose: High-value electronics

Return Address 2:

  • Name/ID: warehouse_main

  • Address: Main distribution centre

  • Purpose: Standard products

Price Setup Configuration:

  • Price Setup 1: Product tags include “high-value” → facility_high_value

  • Price Setup 2: All other products → warehouse_main

Result: Returns are automatically routed based on product value, ensuring appropriate handling and security measures for expensive items.

Example 3: Seasonal Pop-Up Facility

Business scenario: A retailer operates a temporary returns processing centre during Black Friday/ holiday season to handle increased return volumes.

Configuration:

Return Address:

  • Name/ID: facility_seasonal_q4

  • Address: Temporary facility address

  • Purpose: Q4 peak season processing

Price Setup Configuration:

  • Create time-bound Price Setup active November-January

  • Route all returns to facility_seasonal_q4 during this period

  • Lower priority fallback rule routes to standard warehouse outside peak season

Result: Returns are automatically directed to the seasonal facility during peak periods, then revert to standard routing when the temporary facility closes.

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