Setup location: Returns Back-office → Settings → Shop Settings → Quality Check tab
Onboarding Requirements
What you need to provide to Ingrid:
Warehouse user accounts – List of staff who need Quality Check access (names, emails, roles)
Return stations setup (optional) – If using multiple physical workstations, provide list of station names and user assignments
Review workflow preferences – Decision on whether quality checks require manager approval
Restocking criteria – Guidelines for when items are approved vs. not approved for restock
Cost tracking requirements – Confirm if return handling and shipment costs should be recorded
Manager approval contacts – If using review workflows, identify who receives escalated reports
Integration dependencies:
E-commerce platform integration – Shopify, WooCommerce, Magento, or custom API connection (for automatic refund processing)
WMS integration (optional) – Monta, DSV, Ongoing WMS, or custom system (for inventory updates)
Email notification templates – Configured for return status updates sent to customers
Typical onboarding timeline:
Week 1: Configure Shop Settings, create user accounts, define policies
Week 2: Conduct warehouse staff training (30-45 minutes per user)
Week 3: Pilot with 20% of returns, gather feedback
Week 4: Full rollout to 100% of returns
Quality Check Settings
Setting | Description | Options | Recommended For |
Return stations | Assign physical workstations for tracking which station processed each return | List of configured stations | Multi-zone warehouses, 3PL facilities |
Quality check review | Whether quality checks require manager approval |
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Return handling cost | Optional field to record warehouse processing cost per return | Numeric value with currency (e.g., 30 PLN) | Merchants tracking per-return processing costs |
Return shipment cost | Optional field to record return shipping cost | Numeric value with currency (e.g., 10 PLN) | Merchants tracking shipping expenses per return |
Configuration example:
High-value electronics retailer:
Return stations: Not configured (single processing location)
Quality check review: “Always review” (all quality checks require manager approval due to high fraud risk and product values)
Fast fashion retailer with multiple zones:
Return stations: Configured for Zones A, B, C (3 physical workstations)
Quality check review: “Review only on request” (warehouse staff escalate only edge cases)
Quick Start Setup
Step 1: Configure Shop Settings
Log in to Returns Back-office with admin credentials
Navigate to Settings → Shop Settings → Quality Check
Configure Return stations if using multiple physical workstations (optional)
Choose Quality check review workflow (Review only on request / Always review / No reviews)
Click SAVE
Step 2: Create Warehouse User Accounts
Navigate to Settings → Users
Click Add User
Assign role: Warehouse
Send login credentials to warehouse team
Step 3: Train Warehouse Staff
Conduct 30-45 minute training session on Quality Check interface
Practice with 5-10 test returns to build familiarity
Document internal procedures (e.g., “Always add photos for defect claims over £50”)
Step 4: Verify Integration
Test e-commerce platform integration: Complete quality check with “Refund” status, verify refund created automatically
Test email notifications: Confirm customer receives “Return processed” email
Monitor first 50 quality checks for any issues