What is it?
Delivery Date Selection allows shoppers to choose their preferred delivery date during checkout. Instead of receiving a generic delivery window, shoppers see a list of available delivery dates and can select the one that works best for them.
This feature can be enabled in two ways:
Via carrier integration — if the carrier's API response contains multiple timeslots, these are displayed as selectable delivery dates in checkout
Via custom shipping options (CSO) — retailers can define predefined timeslots for delivery date selection, independent of carrier API
Key benefits
Fewer missed deliveries — shoppers choose a day they know they'll be home, reducing failed delivery attempts and redelivery costs
Higher checkout conversion — giving shoppers delivery date choice removes uncertainty and increases purchase confidence
Better customer satisfaction — shoppers feel in control of their delivery experience, leading to higher post-purchase satisfaction
Reduced WISMO contacts — when shoppers choose their own delivery date, they're less likely to contact support asking "where is my order?"
How it works
Shopper reaches checkout and selects a delivery option that supports delivery date selection (e.g., "DPD delivery date selection")
Ingrid calls the carrier's API to retrieve available delivery slots
Available dates are displayed in a "Change delivery time" selector — showing day name, date, and time window where applicable
Shopper selects their preferred date and confirms
The selected delivery date is passed to the carrier at booking
What the shopper sees
In the delivery options list:
The delivery date selection option shows the default delivery window (e.g., "Delivered between Thursday April 23rd and Monday April 27th")
A clickable selector allows the shopper to change the delivery date
In the date selector:
A list of available dates (e.g., Monday 27th April, Tuesday 28th April, Wednesday 29th April...)
Some dates may include specific delivery time windows. If supported by the carrier, narrower time slot selections, including 1-hour slots, may be presented to the shopper.
Shopper selects a date and clicks "Save"
Configuration options
Option | Description |
Calendar selection | Shopper can choose from available delivery dates provided by the carrier |
Limit timeslots | Set "Limit timeslots to 1" to automatically select the earliest available date — the date selector is not shown to the shopper |
Use cases
Premium delivery experience
A fashion retailer wants to offer a premium delivery option where shoppers can choose exactly when their order arrives. By enabling Delivery Date Selection with DPD, shoppers see available dates and pick the most convenient one — turning delivery from a guessing game into a choice.
Result: Higher conversion on the delivery date selection option, fewer missed deliveries, increased willingness to pay for delivery.
Reducing failed home deliveries
A furniture retailer ships large items that require someone to be home for delivery. Delivery Date Selection lets shoppers select a date they'll be available, dramatically reducing failed first-attempt deliveries and the expensive redelivery attempts that follow.
Result: First-attempt delivery success rate increases, redelivery costs drop.
Multi-carrier delivery choice
A retailer offers multiple delivery options at checkout — same-day (HIVED), next-day (Evri), delivery date selection (DPD), pickup points, and standard mail (Royal Mail). Delivery Date Selection adds a premium option to the mix, allowing shoppers to choose between speed, convenience, and price.
Result: Shoppers self-select into the delivery option that matches their preference, increasing overall satisfaction.
Requirements
Carrier support or custom shipping options — either the carrier's API response must contain multiple timeslots, or retailers can configure custom shipping options with predefined timeslots
Ingrid configuration — the delivery date selection option is configured per carrier product within the checkout delivery categories
No additional shopper account needed — works for all shoppers, including guest checkout
FAQ
Q: Which carriers support Delivery Date Selection?
A: Any carrier that provides an API for available delivery slots. Examples include DPD. Contact your Ingrid team for the current list of supported carriers.
Q: Can I offer Delivery Date Selection alongside other delivery options?
A: Yes. delivery date selection appears as one option in the delivery selection list alongside standard delivery, next-day, pickup points, and other configured options.
Q: Can the shopper add delivery instructions?
A: Yes. The "Add door code / delivery instructions" field is available alongside the delivery date selection selection.
Q: What if the carrier API is unavailable?
A: If delivery slots cannot be retrieved, the delivery date selection option may show a default delivery window or not appear in the list, depending on configuration. Other delivery options remain available.
Q: Can we auto-select the earliest available date instead of showing a selector?
A: Yes. Set "Limit timeslots to 1" in the delivery category configuration. This automatically selects the earliest available date without showing the date picker to the shopper.
Getting started
Contact your Ingrid implementation team to enable Delivery Date Selection. You'll need a carrier that supports delivery slot APIs (e.g., DPD), and the feature will be configured as a delivery option within your checkout setup.